Frequently Asked Questions

The most common reasons a commercial walk-in cooler stops cooling are dirty condenser coils, frozen evaporator coils, or restricted airflow. Other causes can include failed evaporator fan motors, a malfunctioning TXV, low refrigerant due to a leak, defrost system failures, or door gaskets that are not sealing properly. A licensed HVAC/R technician should diagnose and repair these issues to prevent inventory loss

The two most common causes of a commercial walk-in cooler or freezer losing cooling are a frozen evaporator coil or a dirty condenser coil. If you notice excessive heat radiating from the condenser area, the coil is likely clogged and restricting airflow. If the evaporator coil inside the unit is iced over, the unit needs to be defrosted and the root cause of the freeze-up diagnosed — common culprits include a failed defrost heater, a faulty defrost timer, or a door gasket that isn’t sealing properly. Other common causes include failed evaporator fan motors, a malfunctioning TXV, or low refrigerant charge due to a leak. A licensed HVAC/R technician should diagnose and repair these issues to prevent inventory loss.

Most commercial ice machines should be professionally cleaned every 3–6 months. In Central Texas, mineral-heavy water can cause scale buildup that reduces ice production and can damage internal components over time. In fact, many technicians estimate around 80% of ice machine failures are cleaning or maintenance related. Regular cleaning helps maintain ice quality, machine efficiency, and food safety.

The most common cause is scale buildup from hard water, which can restrict the water system and affect the freezing process. Other causes include dirty condenser coils, low water pressure, failing water inlet valves, water pump issues, or clogged filters.

The leading cause of commercial AC failure is restricted airflow — usually from a dirty air filter, a clogged evaporator coil, or both. Your air conditioning system needs to breathe to transfer heat effectively; when airflow is blocked, the unit runs longer, works harder, and delivers less cooling. Other common causes include a low refrigerant charge, a failing compressor, or a malfunctioning thermostat. We recommend quarterly filter inspections and annual professional coil cleanings for most commercial systems in the Austin area.

Carbon buildup on heating components is the most frequent cause of commercial cooktop and oven performance issues. Over time, grease and food residue carbonize on burners, thermostats, and heating elements, disrupting the combustion or heating process. Regular deep cleaning of cooking equipment extends its life and reduces the risk of unexpected failures during service hours. If cleaning does not resolve the issue, igniter failure, gas valve problems, or control board faults may be the cause.

Brad’s Advanced Refrigeration serves Austin, Texas and the broader Central Texas region, including Round Rock, Cedar Park, Pflugerville, Georgetown, Kyle, Buda, San Marcos, Wimberley, Dripping Springs, Lockhart, Lakeway, Bee Cave, and surrounding communities. We work with restaurants, bars, grocery retailers, convenience stores, and other commercial operations that depend on reliable refrigeration and HVAC systems.

Yes. We provide 24/7 emergency repair service for commercial refrigeration and HVAC systems throughout Austin and Central Texas. A refrigeration failure can mean thousands of dollars in lost inventory within hours — we treat emergency calls as the priority they are. To reach us for emergency service, call (512) 623-2653 any time, day or night

Credentials & Trust

Yes. Brad Jenkins, founder and lead technician, holds an HVAC/R certificate and has been working in the commercial refrigeration and air conditioning trade for over 20 years, beginning in the late 1990s. All technicians at BA Refrigeration are certified and licensed. We carry proper insurance and stand behind our workmanship on every job.

Brad’s Advanced Refrigeration has been serving Central Texas businesses for over 20 years. Founder Brad Jenkins began his career in the HVAC field before specializing in commercial refrigeration — a technically demanding discipline he has described as ‘its own monster.’ The company has completed more than 5,000 jobs across the Austin metro area, earning a 99% client satisfaction rate.

Yes. We offer preventative maintenance programs for commercial refrigeration systems, ice machines, and HVAC equipment. Regular maintenance prevents costly emergency breakdowns, extends equipment life, and keeps systems running at peak energy efficiency. Preventative maintenance is especially important for ice machines in Central Texas, where hard water accelerates scale buildup and can reduce ice production significantly within months of a last cleaning.